Product Terms of Purchase & Refund Policy
Effective Date: 4/25/2025

Thank you for supporting Callaghan Collective! Here’s everything you need to know about purchasing artwork through my Etsy shop.

1. Ordering & Fulfillment
All orders are processed through Etsy. You can view full product details, pricing, and shipping information on each listing.

Custom orders (like personalized watercolor paintings) will be proofed before final delivery. Please allow the time noted in each listing for processing and shipping.

2. Digital Downloads
For instant download products (such as Samsung Frame TV art), no physical item will be shipped.

Colors may vary slightly depending on screen settings.

3. Refunds & Returns
I want you to love your artwork!
Here’s how refunds and returns work:

Physical Prints:
If your print arrives damaged, please contact me within 7 days of delivery with a photo of the issue. I’ll gladly send a replacement or issue a refund.
Change your mind? Unused, undamaged prints can be returned within 14 days. Buyer is responsible for return shipping.

Custom Orders:
Refunds are available on custom orders before final approval/proof is given. Once your custom artwork is approved and finalized, refunds cannot be issued unless there’s a defect or damage.

Digital Downloads:
Due to the nature of digital products, all instant download sales are final and non-refundable.

4. Shipping
Physical prints ship from a professional print partner. Orders typically ship within 3–5 business days.

Tracking info will be provided once your order ships.

5. Contact for Returns/Refunds
Please email or message me on Etsy with your order number and issue, and I’ll help you out!